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MarketingCommunityVIPBeginner4 min read· Updated Jul 23, 2026

Set Up the AI Unsubscribe Assistant

The AI Unsubscribe Assistant is a "channel superpower" — an always-on capability for a connected channel. When enabled, Dynamo uses AI to detect when someone expresses unsubscribe intent in a natural conversation, and asks them to confirm before actually opting them out.

This prevents accidental opt-outs from casual phrases while still honoring genuine unsubscribe requests. This tutorial shows how to enable it and customize the confirmation message recipients see.

Watch the full walkthrough, or follow the step-by-step guide below.

Before you start

  • A connected Facebook channel (see the "Connect a Channel" tutorial).
  • Access to the FB Messenger tools in the Dynamo sidebar.
  1. 1

    Open Channel Superpower

    From the left sidebar, under FB Messenger, click Channel Superpower. This page lets you manage the always-on superpowers for a connected channel.

    The header reads "Channel Superpower — Manage the always-on superpowers for a connected channel."

    FB Messenger → Channel Superpower in the sidebar.
  2. 2

    Choose the channel

    Use the Channel dropdown to pick the connected channel you want to configure (for example "Prod.test.tom10"). Superpowers are set per channel, so make sure the right one is selected.

    The Channel selector at the top of the page.
  3. 3

    Turn on the AI Unsubscribe Assistant

    Find the AI Unsubscribe Assistant card and flip its toggle to Active. When active, the toggle turns green and the label reads "Active".

    As the card explains, the AI detects unsubscribe intent in natural conversations, and before unsubscribing the user, the system asks for confirmation to prevent accidental opt-outs.

    Tip: Leaving the assistant Inactive means unsubscribe intent is not automatically detected — enable it to protect against both accidental and missed opt-outs.

    Inactive: the toggle is off and the card is dimmed.
    Active: the toggle is green and the assistant is running.
  4. 4

    Understand what it does

    With the assistant active, Dynamo watches conversations for unsubscribe intent. Rather than opting the person out immediately, it sends a confirmation message so a stray phrase does not accidentally remove a subscriber.

    Only after the user confirms via the required Unsubscribe button are they actually opted out.

    The assistant description explaining the confirmation behavior.
  5. 5

    Edit the confirmation message

    Click Edit confirmation message to open the Unsubscribe Confirmation Message editor. This is the message sent when the AI detects unsubscribe intent.

    Write the Title copy recipients will see (for example "Would you like to stop receiving messages from us? Tap the button below to confirm."), and optionally add media via Upload Media or the Assets creator.

    The Edit confirmation message button.
    The Title field with the confirmation copy.
  6. 6

    Keep the required Unsubscribe button

    The editor always includes a required Unsubscribe button (Button 1) — it cannot be removed, because it is how users confirm the opt-out.

    You can add extra buttons with Add Button or reuse a saved one with Load Button, then use Test Message to preview, and Done to save.

    The required Unsubscribe button (Button 1).
    Test Message, Cancel, and Done.

That's it — the AI Unsubscribe Assistant is live!

Dynamo will now detect unsubscribe intent and confirm with users before opting them out. Revisit this page anytime to tweak the confirmation message or toggle the assistant off.

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