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Set up VIP

Stand up a VIP workspace and start talking to your most valuable users.

6 tutorialsabout 34 min in total

Already know your way around? Every tutorial below also stands on its own — read them in any order, or skip the path entirely.

  1. 1Set Up a VIP WorkspaceVIPGet a VIP workspace running: connect your VIP Facebook page, then define your VIP audience — either by uploading a CSV of VIP user IDs or by matching a user property sent through the Audience API.4 min read
  2. 2Set Up the FB Messenger MenuMarketingCommunityVIPConfigure the persistent menu that appears in the Facebook Messenger hamburger button, with up to 20 link, opt-in, and post-back buttons.6 min read
  3. 3Create Messenger TriggersMarketingCommunityVIPSet up auto-replies that fire when a subscriber sends a specific word or phrase in Messenger, so the right message goes out automatically.5 min read
  4. 4Read the VIP OverviewVIPUse the VIP Center Overview to see how many VIPs you have identified and can reach, check the property behind that audience, and track new VIP conversations by AI label.5 min read
  5. 5Browse and Segment VIP UsersVIPThe people view of a VIP workspace — everyone who has ever messaged your Facebook page, VIP or not. Sort and filter by spend, activity and birthday, see who is actually in your VIP property, and turn a group into a broadcast or a saved segment.6 min read
  6. 6Talk to VIPs in Super ChatVIPSuper chat mirrors your Facebook Messenger conversations with your VIPs and adds tools around them: AI labels for triage, the player’s status, properties and in-app activity beside the thread, and saved templates, rich messages, and an AI assistant for replying.8 min read